Take your time
The fact that kids and teenagers have questions about the world is a good thing. It shows that they are interested in what is happening around them. Encourage this by making sure you don’t avoid their questions: give them a clear answer tailored to their age. Not sure about the details of the matter yourself? Tell them you’ll get back to them later (and do so!) or look it up together.
Put them at ease
If a child or teenager is scared, sad or worried about the news, take their feelings seriously. Tell them you understand how they’re feeling, but also put them at ease. If you experience the same feelings, it’s totally fine to be honest about that. But do try to control your emotions during the conversation.
Listen and ask questions
Sometimes a person doesn’t necessarily need answers, just someone who listens to them. Have the child tell you how they’re feeling. Ask questions like ‘What have you heard about this?’ and ‘How does that make you feel?’. Correct or complete the information they have where needed. This can be hugely helpful in getting a grip on the facts, understanding the bigger picture and placing their emotions.